Between User Perceptions and Designers' Intentions: How to Improve User Control over Personal Information
Users should be able to exercise control over their personal information -
a consensus that made its way into legal frameworks (GDPR, CCPA). Yet, in
practice little has changed for end-users (data subjects) in terms of personal
control over their data. My talk will discuss how to overcome the challenges of
user control over personal information by understanding how people perceive the
extent of their control based on the situational context, system design and
relying on their experiences and expectations.